Contact us
Email velassi.co@gmail.com. We read every message. It helps if you include:
- your tablet or phone model (for example, “Fire HD 10” or “Samsung Galaxy Tab A”),
- where you installed TalkTiles from (Google Play or the Amazon Appstore),
- what you expected to happen and what happened instead,
- a screenshot, if you can. Please leave out personal details about the person using the app.
I can’t hear the speech
- Turn up the tablet’s media volume and check that it isn’t muted or connected to Bluetooth headphones or a speaker.
- In TalkTiles settings, open Voice and play a voice sample.
- If a downloaded voice doesn’t play, try choosing a different voice, then try again.
Does it work without Wi-Fi?
Yes. Basic communication works offline. You need an internet connection only for things like signing in, downloading voices, or buying and restoring a subscription.
Managing a Pro subscription
Subscriptions are billed and managed by the store you bought from:
- Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions.
- Amazon Appstore: go to Your Memberships & Subscriptions in your Amazon account, or open the Appstore on your Fire tablet and look for Subscriptions.
Uninstalling the app does not cancel a subscription. If a subscription ends, basic communication keeps working.
I bought Pro but don’t see it
Make sure the tablet is signed in to the same Google or Amazon account you used to buy, connect to the internet, and reopen TalkTiles. If Pro still doesn’t appear, email us and tell us which store you used. Please don’t send card or bank details.